Covid 19 Measures in Effect at Royal Canadian Lodge

  • June 10, 2021

June 10, 2021


Pool & Hot Tub: As of June 11, 2021: The pool and hot tub area are open with a limit on capacity and physical distancing requirements in place. Therefore, we have implemented a reservation system for in-house guests to book a 30 minute time slot to use the pool and hot tub area. The pool & hot tub are open from 9 am -11 pm daily. 

  • Reservations are accepted on a same day basis, in person by registered guests.
  • Reservations open at 7am each morning for in-house guests to make appointments for the same day.
  • In-house guests may contact the Front Desk (by phone or in person).
  • Reservations for the area cannot be made before you check in. On arrival, guests may inquire about available time slots for the remainder of the day.
  • Guests  must maintain at least 3 meters (10 feet) physical distance


Unfortunately, during peak times (eg. evenings and weekends) we are unable to accommodate everyone who wishes to use the area.  We are doing our best to accommodate as many guests as possible while remaining in compliance with Health and Safety guidelines for our business 


Evergreen Restaurant & Lounge:  As of June 10, Our Evergreen Restaurant & Lounge is open for service in the dining room, lounge, and patio or for room service orders. Seatings are limited to a maximum table of 6 persons from the same household. Breakfast runs from 7am-10 am daily.  Dinner is available 4pm- 9pm Wednesday - Sunday. 

 (The restaurant is closed for dinner on Monday & Tuesday). 


Grotto Spa:  The Grotto Spa continues to offer massages. Appointments must be made in advance by calling 1-800-661-1379.  Guests receiving spa treatments will not be granted access to the pool & hot tub area. Please arrive wearing your mask. Our therapist will ask Covid 19 related screening questions prior to your treatment. 


Masks:  Proper masks are required in all public indoor spaces in Banff as well as in the designated outdoor area of the Town of Banff which includes all of Banff Avenue, Bear Street and Lynx Street. This includes when your household is entering the lobby, in hotel hallways, elevators and picking up orders at the restaurant.  

Housekeeping: Daily housekeeping service in occupied rooms is not offered at this time. Guests staying more than 3 nights may arrange servicing on the 3rd day of their stay by contacting the Front Desk “0”.  Housekeeping will be completed while guests are out of their room. Coffee & Tea supplies are available on request from the Front Desk. 


Other Information for your stay

  • To minimize contact at time of check in, we require you to present a credit card to establish an in-house account. 
  • We offer on-site, secure self-parking for $15 per night. (Subject to GST.) Valet Parking and Luggage handling service is not available until further notice.
  • Social Distancing will be practiced in the lobby and throughout the hotel with indication markers in place.  Please limit in person interactions with our employees to one member of your household at a time. 
  • Be aware of international travel restrictions and requirements in advance of your stay. Any self-isolation period must be completed before arriving at Royal Canadian Lodge. 
  • Our Guest Service Agents are asking screening questions upon your arrival. If you exhibit any symptoms or have been in contact with anyone who has been diagnosed with Covid-19, please contact us to cancel your stay. If you become ill during your stay, please inform our Front Desk immediately so that we can take proper precautions immediately.

Royal Canadian Lodge, as always, is committed to ensuring the Health and Safety 

of our guests, our employees and our community.


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