Hotel Amenities & Services
The Royal Canadian Lodge has a wide variety of amenities and services to make you feel at home during your stay - from our fitness centre, indoor hot tub and swimming pool to relaxed fine dining. Featuring secure underground self or valet parking, complimentary high-speed wireless internet, and spacious meeting rooms make our lodge perfect for any occasion.
Check out the many amenities that we have to offer below and contact us for more information.
Pool & Hot Tub
As of June 11, The pool and hot tub area are open with a limit on capacity and physical distancing requirements in place. Reservations are required and will be accepted on a same-day basis, in person at the hotel. For more information, see our Covid-19 update.
End your day of adventure with a variety of deluxe spa treatments at our Grotto Spa in Banff. From body wraps and tension massages to hot stone massage and facials, you’ll be able to relax. For more details or to book an appointment, please visit the Grotto Spa website or contact our Front Desk.
The Grotto Spa is continuing to offer massage and body treatments. Appointments must be made in advance by calling 1-800-661-1379. Guests receiving spa treatments will not be granted access to the pool & hot tub area. Please arrive wearing your mask. Our therapist will ask Covid 19 related screening questions prior to your treatment.Learn more
Please take a moment to review our hotel policies and contact us directly if you have any questions
Charlton Resorts Cannabis Policy
Relevant Alberta, Town of Banff & Parks Canada Legislation:+
The smoking and vaping of cannabis will be strictly prohibited in any public places of the Town of Banff including streets, sidewalks, trails, green spaces and public structures.
Smoking of Cannabis is allowed on private property, however designated smoking areas cannot be within 100m of a playground, school or park.
Private property may differentiate between smoking recreational cannabis and tobacco products when developing policies.
Public consumption in day use areas and on trails, within Banff, Kootenay and Yoho Parks, is permitted
Charlton Resorts Guests policy:+
Recreational Smoking and/or Vaping:
Smoking and/or vaping of recreational cannabis is not permitted on any property owned by Charlton Resorts. This includes both indoor and outdoor spaces of our hotels (Royal Canadian Lodge & Charltons Banff)
We request that any smoking and/or vaping of recreational cannabis is done a minimum 25 metres from Charlton Resorts property. Please respect our non-using guests by adhering to this distance.
Violation of any component of this policy will result in a $250.00 fine applied to the guestroom.
Smoking and/or vaping of medicinal cannabis will only be permitted in the smoking areas provided outside the front lobby of the hotel.
If you have a license for medicinal cannabis, you will be required to present your valid ACMPR registration document/certificate upon request. Failure to present will result in a request to stop partaking immediately and any refusal will be consulted with the RCMP division.
Charlton Resorts reserves the right to amend this policy at any time as private property owners and have the right to develop the cannabis policy as they see fit.
Charlton Resorts Pet Policy
Pets are not allowed on Charlton Resorts property, as guests or visitors. This includes both the Royal Canadian Lodge, Charltons Banff, Evergreen Restaurant and hotel parking areas.
Certified Service Animals and Guide Dogs are welcome with no additional charge. Hotel must be advised prior to arrival that reservation includes a certified service animal or guide dog. Service Dog ID Card may be requested for identification upon arrival.
Please click here (https://www.alberta.ca/service-dog-information.aspx) for more information regarding Service Animals in Alberta.
“Wonderful stay in Banff....”
“This hotel is in a great location. It is about a 10 minute walk into the shopping area in Banff. There are sidewalks all the way. We had a lovely corner room - the hotel was a very quiet place to stay. The staff at every level were polite and accommodating. There is underground parking. Lots of good places to eat within walking distance. Definitely on my list of great places to stay in Banff!”- Kathy A.
“This is our fifth stay in this hotel over the last several years. We always enjoy our stay here. It’s nice and quiet and comfortable. We had a king size room with fireplace and it was great. One thing that we really enjoy about this hotel is there swimming pool hot tub and steam room. It is absolutely beautiful in their pool area. It’s one of the best ones we’ve been too. The food in the restaurant is also very good. We definitely will be back again next year. ”- Robert T.
“The rooms were so nice. We stayed at a very famous luxury hotel the night before and our room at the Royal Canadian Lodge was much nicer for less than half the price! I will definitely be staying here again!”- Bryce B.
“We'll be back!”
“Our first trip to Banff and we are so pleased we stayed at The Royal Canadian. Heated, covered parking with your window cleaned every morning is representative of the small touches that separate this from other places. Hot cocoa and cookies every night in the lobby were the perfect ending to busy days. With John at the front desk, Jakob and Dillon as concierges, Rachel and Amber as servers, you're in great hands. No question went unanswered, down to how the most excellent rolls were made in hous”- John C.
“Stayed 4 nights. Great hotel. Friendly staff. Apples and oranges out for guests to enjoy, also hot apple cider. Pool, hot tub and steam room very nice. Thoroughly enjoyed it. Rooms cheaper then Moose Hotel which is a basic 2*. Even with parking at $15 A night. Still cheaper. Pros - beds, sheets, towels- wonderful. Spacious room. Easy access to downtown and all sights. Concierge Jorden and Spencer were wonderful.”- Mingxue