Hotel Amenities & Services

The Royal Canadian Lodge has a wide variety of amenities and services to make you feel at home during your stay - from our fitness centre, indoor hot tub and swimming pool to relaxed fine dining. Featuring secure underground self or valet parking, complimentary high-speed wireless internet, and spacious meeting rooms make our lodge perfect for any occasion.

Check out the many amenities that we have to offer below and contact us for more information.

Pool & Hot Tub Pool & Hot Tub

Pool & Hot Tub

As of June 11, The pool and hot tub area are open with a limit on capacity and physical distancing requirements in place. Reservations are required and will be accepted on a same-day basis, in person at the hotel. For more information, see our Covid-19 update.

Grotto Spa Grotto Spa

Grotto Spa

End your day of adventure with a variety of deluxe spa treatments at our Grotto Spa in Banff. From body wraps and tension massages to hot stone massage and facials, you’ll be able to relax. For more details or to book an appointment, please visit the Grotto Spa website or contact our Front Desk.

The Grotto Spa is continuing to offer massage and body treatments. Appointments must be made in advance by calling 1-800-661-1379. Guests receiving spa treatments will not be granted access to the pool & hot tub area. Please arrive wearing your mask. Our therapist will ask Covid 19 related screening questions prior to your treatment.

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Evergreen Restaurant & Lounge Evergreen Restaurant & Lounge

Evergreen Restaurant & Lounge

Experience Banff’s fine dining scene at the Evergreen Restaurant & Lounge tucked inside the Royal Canadian Lodge, featuring an open kitchen, an impressive wine list and a wide selection of locally inspired dishes. Executive Chef Max Charbonneau and his culinary team make almost everything in-house from scratch, using locally sourced Alberta ingredients wherever possible, to transform regional ingredients into memorable moments.

The Evergreen Restaurant and Lounge, open for breakfast, lunch and dinner, offers an exceptional dining experience and lasting impression of culinary excellence.

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Hotel Policies

Please take a moment to review our hotel policies and contact us directly if you have any questions

Charlton Resorts Cannabis Policy



Relevant Alberta, Town of Banff & Parks Canada Legislation:


Charlton Resorts Guests policy:


Charlton Resorts Pet Policy

Pets are not allowed on Charlton Resorts property, as guests or visitors. This includes both the Royal Canadian Lodge, Charltons Banff, Evergreen Restaurant and hotel parking areas.

Certified Service Animals and Guide Dogs are welcome with no additional charge. Hotel must be advised prior to arrival that reservation includes a certified service animal or guide dog. Service Dog ID Card may be requested for identification upon arrival.

Please click here ( for more information regarding Service Animals in Alberta.

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