• July 30, 2020

July 30, 2020


The health and safety of our team and guests is our priority. We have always maintained a high level of cleanliness at our properties and in light of this current situation, we have taken additional steps to ensure our cleaning protocols address all aspects of the hotel environment that will keep everyone safe and healthy.

For your enjoyment while visiting Banff, please be advised as of Friday July 31st 2020 the Town of Banff has implemented a bylaw that requires people to wear protective masks in public indoor areas as well as in the designated out door area of the 100 and 200 block of Banff Avenue.

  • These areas include restaurants, cafes, outdoor patios, retail stores and public spaces of hotels such as the lobby and elevators.  
  • For more specific information, please consult the Town of Banff webpage at .  

In light of the ongoing Covid 19 situation, there are a few changes in our regular operation that we would like to make you aware of prior to your arrival:

  • Social Distancing will be practiced with indication markers in place.
  • Housekeeping Service for guest rooms staying multiple nights will be offered for stays of more than three (3) nights. Servicing will be completed while the room is vacated to allow for physical distancing.
  • Coffee & Tea in room amenities are available upon request only. If you would like this complimentary service, please make the request with our Front Desk Team.
  • We are pleased to offer full service in our Evergreen Restaurant & Lounge with social distancing between tables with enhanced food and beverage standards. In addition, In Room Dining is also available with the appropriate precautions in place.
  • At this time the pool area is available for registered guests. Hours are limited and restrictions apply. Please consult the front desk when you arrive.
  • The hot tub, steam room and fitness area remain closed.

As we move forward in this still uncertain environment, awareness is important, therefore we all need to take the necessary precautions to keep our community safe. We kindly ask if you exhibit any symptoms of COVID-19 or have recently been in contact with anyone you know that has been diagnosed with COVID-19, please cancel your reservation, we will be pleased to assist with re-booking for a later date.


We look forward to welcoming you to Royal Canadian Lodge and the beautiful Banff National Park.





Royal Canadian Lodge


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